Privacy Policy

Commitment to Privacy

Last updated: March 20, 2026

At SL Memorial, the trust you place in us is at the heart of our mission. We recognize the importance of protecting the confidentiality and security of the personal information entrusted to us, particularly in the sensitive context of remembrance and preservation of memories.

SL Memorial is committed to:

Collect only the information necessary to provide our services;
Use your data in a transparent manner and always in accordance with the purposes for which it was provided
Implement technical and organizational measures to ensure the security, integrity, and confidentiality of your information
Train our employees and collaborators in the protection of personal information
Comply at all times with applicable laws, including the Act respecting the protection of personal information in the private sector (Quebec) and, where applicable, the General Data Protection Regulation (GDPR) for our European users.
Protecting your privacy is an integral part of our philosophy and guides every decision we make.

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Collection of Personal Information

SL Memorial is authorized to collect the following information:

Last name, first name and contact information (address, email, telephone)
Billing and payment information
Content provided for memorial portals (photos, texts, videos, etc.)
Information related to browsing on our website (cookies, IP address, pages visited)

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Use of Information

Your personal information is used only for the following purposes:

Creation and management of memorial portals
Order Processing & Payments
Communication with our customers (customer service, newsletter, updates)
Improving our products, services and user experience
Compliance with legal and regulatory obligations

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Collection and Disclosure Without Consent

In certain special circumstances, SL Mémorial may collect, use or disclose personal information without obtaining your prior consent. This only occurs when permitted or required by law, including:

Compliance with a legal obligation or court order;
Reasons of public safety, health or protection of a person;
Prevention, detection or investigation of fraud or illegal activity;
Protecting our rights in the event of a dispute, suspected breach of contract, or abuse of our services.

In all cases, such disclosures are limited to what is strictly necessary.

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Acceptance of the Privacy Policy

By accessing our website, using our services or providing us with your personal information, you acknowledge that you have read this Privacy Policy and agree to its terms. If you do not agree to any of the provisions of this policy, we invite you not to use our site or our services.

Continued use of our Services following the posting of changes to this Policy will constitute your acceptance of those changes.

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Sharing and communication

We do not sell or rent your personal information. However, we may share your data in the following cases:

With our suppliers and technology partners, when necessary to provide our services (web hosting, payment gateways, printing and logistics)
To comply with a legal obligation or a request from competent authorities With your explicit consent

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Withdrawal of consent

You may withdraw your consent to the collection, use or disclosure of your personal information at any time, subject to applicable legal or contractual requirements.

To exercise this right, you may contact us at the following address:

info@slmemorial.ca

Please note that withdrawing your consent may limit our ability to provide you with certain services, including in relation to creating, hosting, or managing memorial portals. In these cases, we will inform you of the possible consequences so that you can make an informed decision.

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Data Retention

SL Memorial retains your personal information only for as long as necessary to fulfill the purposes described in this policy. This period varies depending on the nature of the information and the use made of it.

Data related to memorial services (photos, texts, videos, profile information): kept for as long as the memorial portal is active, or until you request its deletion.
Billing and payment data: kept for the period required by tax and accounting law (usually 7 years in Quebec and Canada).
Communication and customer service data (emails, support requests): kept for a reasonable period of time in order to follow up on exchanges and improve our services.
Browsing data (cookies, connection logs, IP addresses): kept for a limited period of time, usually 12 to 24 months, for analysis and security purposes.

When personal information is no longer necessary for the identified purposes or there is no legal obligation to retain it, it is securely deleted or anonymized so that it no longer allows an individual to be identified.

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Access to other websites via links

The SL Memorial website may contain links to external sites operated by third parties. We provide these links only for your convenience and information. Please note that SL Memorial has no control over the content, privacy practices, or security of these external sites. As a result, we cannot be held responsible for the manner in which these third parties collect, use or protect your personal information. We recommend that you carefully review the privacy policy of any third-party site you visit before providing them with your personal information.

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Privacy Security

We take appropriate technical, organizational and administrative measures to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use or modification.

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Use of the Platform by Minors

SL Memorial recognizes the importance of protecting the personal information of minors. Our platform is accessible to users under the age of 18, but only under the supervision and permission of a parent or legal guardian.

By using our services:

The parent or legal guardian must expressly consent to the collection, use and disclosure of personal information provided by the minor.
Minors must not provide personal information without the prior consent of their parent or guardian.
SL Memorial reserves the right to verify, at any time, that parental consent has been given.

If we discover that personal information from a minor has been collected without the consent of the parent or legal guardian, we will take steps to delete that data from our systems.

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Cookies and similar technologies

Our site uses cookies to improve your browsing experience, analyze site usage, and personalize content. You can set your browser to refuse cookies, but some features may not be available.

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Your rights

In accordance with the Act Respecting the Protection of Personal Information in the Private Sector (Quebec) and the General Data Protection Regulation (GDPR) for European users, you have the following rights:

Accessing Your Personal Information
Request rectification or deletion of your data
Withdraw your consent to the processing of your data
Request data portability, where applicable

To exercise your rights, please contact us at: